Enjoyed a romantic escape at a hotel near beautiful gardens and a wonder wheel, offering a blend of old and new attractions. Appreciated the helpful staff at the front office and lounge, who kindly upgraded our rooms.- Despite being a bit far from downtown, taxis and Didi were readily available for transportation.

Found the facilities to be a bit outdated, though maintenance was satisfactory. Walls were thin, allowing for noise from neighboring rooms.

Surrounding environment was excellent, peaceful and tranquil. Room was confortable. Sports facilities were good, but recommend putting couple of chairs in the tennis court.

The service at the front desk check-in (one male clerk in particular) was very rude. While I was told I can check out at 14:00 (in writing), I was told at the front desk that I must check out at 12:00, with no regard for patron's inconvenience. Unfitting for a five stars hotel.

The views where stunning from the room. It is right by the airport.

We had a fantastic stay at a hotel in Suzhou. the location was perfect, right in front of the lake, with a beautiful boardwalk to take leisurely walks. the room was spacious and comfortable, with a view that took our breath away. the service was outstanding, with the staff going above and beyond to ensure our needs were met. the breakfast offered a wide variety of delicious options, and the facilities, such as the indoor swimming pool and garden, provided great relaxation opportunities.

The menu choices at the restaurant were limited, but the food was still enjoyable.

The hotel is close to Suzhou Jinji Lake and the room is bigger and luxury.It is best for family vacation with a child.

The beautiful and utterly uncrowded lake - it was really nice to walk outside and the air quality was stunning!

No huge dislikes - the staff seemed not quite right for the hotel, not always very well informed... but they were very nice and had a good attitude - perhaps they just need a bit more training in behaving like representatives of such a fine hotel

The location of the hotel on the boardwalk by the lake provides a serene and picturesque atmosphere. It's away from the bustling attractions, but a shopping area is conveniently nearby. The rooms are large, quiet, and elegantly decorated, with stunning views of Suzhou and the surrounding park and golf course. The staff is friendly and attentive, going above and beyond to cater to guests' needs, such as accommodating special dietary restrictions. The breakfast buffet offers a wide variety of delicious options to satisfy all tastes.

Some guests have mentioned a lack of attention to customer needs and service in certain areas of the hotel.

Very helpful staff members but I wish they have more information about tourestic places since tourist offices provide informaions mainly in chinese. Hotel is clean and facilities are excellent

I had an amazing stay at a hotel in Suzhou with a stunning lake view. The spacious room and beautiful sunset views on the boardwalk were truly memorable. Additionally, the hotel offered good service and flexibility in delivering food to the room. I had a pleasant experience.

I had a fantastic stay at this hotel in Suzhou. The hotel area was huge with a beautiful garden by the lake, making it a perfect place to take a leisurely stroll. The property itself was attractive and tastefully furnished, giving it a modern and luxurious feel. The cleanliness of the hotel was impeccable, and the staff were incredibly friendly and accommodating.

The hotel was a luxurious retreat with exclusive amenities that catered to all my needs. the spa and wellness centre provided relaxing massages that left me feeling rejuvenated. the indoor swimming pool and sauna were a delight, and the garden area provided a peaceful environment to unwind and enjoy the natural surroundings.

The only minor issue was with the restaurant's service, where there was a slight delay in receiving the dishes. this did not detract from the overall enjoyable experience.

The hotel had a decent view from the room and was located near some tourist attractions. the staff was friendly and able to communicate in English.

The hotel was in dire need of renovation and housekeeping. the bathroom was not thoroughly cleaned and had an unpleasant smell.

I had an amazing stay at this hotel. The concierge spoke excellent English and provided top-notch customer service. The gym was well equipped and the rooms were incredibly spacious. The hotel area was huge, with a beautiful garden by the lake where I enjoyed leisurely walks. The hotel was very clean and the staff were extremely friendly. Additionally, the hotel's location was perfect, as it offered a quiet escape from the city noise while still being close enough to a shopping area nearby. The breakfast was delicious and the hotel provided convenient parking and transportation options.

Cannot find any fault.

Spacious rooms, friendly staff, great view, large indoor pool, organized picnic BBQ, nice garden by the lake.

Nothing, it is perfect.

The hotel had an amazing view of the lake, which was perfect for watching the sunset. The spacious rooms were clean and offered a great amount of comfort. The staff was very friendly and helpful during my business trip. They even went out of their way to offer complementary drinks and snacks, which was a nice touch. The convenient location near my work venue saved me a lot of time traveling.

The hotel could use some updates in terms of the furniture, but it didn't take away from my overall experience. It was a bit challenging to call a cab during peak hours, so I had to plan ahead.